If you rent a property occasionally, you can send security deposit requests from your Swikly account by clicking on « New request », then, depending on your business, on « Swik deposit » or « Reservation swik » or « payment ».
The "swik deposit" allows you to protect a property by sending a security deposit request (without debiting or blocking funds on your customers' bank cards).
The "swik reservation" allows you to avoid no-shows and to guarantee the presence of your customers without making them pay in advance.
Finally, a payment request allows you to make your customers pay online.
Then, you will have to fill in the request form with :
- The security deposit amount you want to secure
- The customer’s email address and his phone number
If you enter your customer's mobile number, Swikly will send him/her an SMS to invite him/her to make the security deposit. SMS can be sent to the following countries: Algeria, Belgium, Denmark, Egypt, France, Germany, Italy, Luxembourg, Morocco, Netherlands, Norway, French Polynesia, Spain, Sweden, Switzerland, Tunisia, United Kingdom, United States
- The language with your customers
6 languages are available: French, English, German, Spanish, Italian and Dutch
- Reason of the request (communicated to your customer)
- Dates of the rental
For a swik deposit, it is necessary to specify the start date and the end date of the rental. For a swik reservation, you only need to specify the start date. These dates are then used to send an automatic reminder to your customer, but also for the management of the automatic expiration of the security deposit (More details on the security period and reclaims process)
Finally, choose the option that suits you best:
- Send the request" if you want the request to be sent automatically by email with Swikly colors,
- or "Generate a single-use link" if you want to generate a one-time use link that you will have to send yourself in an email or a SMS.
This last option allows you to personalize your message and keep your communication habits.
To see what your client receives and to understand what he need to do, you can check the following article: https://support.swikly.com/en/support/solutions/articles/48000955830-what-does-my-client-receive-